Frequently Asked Questions
Answers to common questions about scans, freshness guidance, privacy, plans, and account support.
How does SPOIL scan my food?
SPOIL uses your phone camera to capture the food, then sends the image through trained models that check visual cues such as color, texture, and surface condition to estimate freshness.
How accurate is the freshness scan?
SPOIL works best as a decision-support tool. It performs strongest on produce, meats, dairy, and leftovers where visual freshness cues are visible.
What foods can SPOIL scan?
SPOIL works best with fresh fruits and vegetables, raw meats and fish, dairy items, cooked leftovers, and bread or bakery items.
Why did my scan come back as "Uncertain"?
Uncertain means the model could not confidently assess the food, usually because of poor lighting, blur, packaging blocking the item, or not enough visible surface detail.
Does the free plan limit scans?
Free users get 20 scans per month and the latest 20 history items. Premium adds unlimited scans, offline scan save, enhanced review, deeper history, and stronger insights.
Is my photo data private?
Yes. Scan images are used for analysis, never sold, and never shared. Saved scan images in History are a Premium-only feature and can be turned off in Settings.
What is Pre-Consumption vs Pre-Purchase mode?
Pre-Consumption checks cooked or ready-to-eat food items. Pre-Purchase helps you judge an item before buying it.
How do I improve scan accuracy?
Use strong lighting, fill the frame with the food, keep the camera steady, and show the visible food surface rather than only packaging.
Can I undo a wrong scan result?
You can use the thumbs up or thumbs down feedback buttons on the result screen so SPOIL can learn from incorrect results.
How do I cancel my Premium subscription?
You can manage or cancel your Premium subscription through Apple Subscriptions on iPhone or Google Play Subscriptions on Android, depending on where you subscribed.
Still need help?
Email support@spoilscanner.com and we will get back to you as soon as we can.